Help

12. Settings & security

Open the menu (☰) to find:

  • Manage wallets
  • Mandates
  • Manage networks
  • Address book
  • Security
  • Support
  • Privacy Policy
  • Terms of Service
  • Log out

Change your unlock password

Go to Security → Change password ("Re-encrypt your wallets with a new master password") and fill in your current password, a new password, and the new password again.

  • The new password needs at least 8 characters and must be different from the current one.
  • Success: Password changed.
  • Errors:
    • "Current password is incorrect."
    • "New passwords do not match."
    • "Couldn't save the new password. Nothing changed. Try again."

Safe trading

"When Safe trading mode is ON, scam token is blocked and Trade button is inactive."

Back up or view your secret phrase

Go to Manage wallets, pick a wallet, and tap Back up / Secret phrase. Enter your unlock password to see the phrase.

Porta never asks for your secret phrase in chat or support.

Add or remove wallets

Manage wallets offers Create new wallet and Import wallet ("Import your wallet by entering the secret phrase"). To remove a wallet, open it and tap Remove. "You can always import it again using your secret phrase." This only works if you've saved the phrase.

Log out

  • Telegram and web: "Locks this device. Unlock again with your master password."
  • Platform note: on Android, "Logging out removes wallets from this device. You'll need your secret phrase to recover them." Android also offers Clear all data. Before you log out on Android, make sure your secret phrase is backed up.

Get help

Go to Support for:

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